Manny de Sousa

The Importance of a Great Familiar GUI

Have you ever found yourself in this scenario? You are excited on the prospect of using a small business software solution. However, once you get to open it, you realise that you're exploring very unfamiliar territory. The features you are familiar with a... Read >

The main Benefits of Small Business CRM

There are a lot of people who are apprehensive about using CRM software. One of the primary reasons is that they find it too expensive. What's more, they believe they can easily manage their existing and potential clients on their own, perhaps with the ai... Read >

Should Small business buy a customer database or CRM Solution

Over the years I have been asked this question numerous times, and my response has changed. 10 years ago my answer would be customer database purely on the sheer complexity and the poor ROI (return on investment) that CRM offered small business. Most sma... Read >

The Main Reason to buy CRM

A lot of people buy a CRM solution because they know another business that successfully uses one or they just simply need a customer database. It is important to note that all CRM solutions are different especially when we consider interoperability with y... Read >

Next Generation CRM Relationships You CAN Recall

Have you ever imagined what would happen if you could only remember 30% of the discussions or interactions you had with your friends? What if your friend asked not to call them at work and you forgot and they got into trouble. How long do you think you ... Read >

CRM Customisation

Next Generation CRM platforms need to offer full customisation. With the number of flexible design tools and components for .net and other development platforms there are no excuses for CRM providers not to offer truly simple customisation tools that can ... Read >

Small Business Email Challenges

Let's face it there are not many days that go by that we don't send or receive an email, in fact it is estimated that there is 35 billion emails generated every business day (data from IDC). It's easy to understand why, you can send an email to the oth... Read >

The Truth About Win and Web Based CRM

Speed of application use Probably the key for all business's and the reason that more than 80% of the CRM market is still application based. If you have x amount of people using the system for X amount of time, you will have to understand that this is... Read >

How do you achieve Great Sales

What is sales? Sales is the art of persuading or influencing a specific outcome. We don't realise it but we all sell in one way or another, at work at home with our friends and with our families without even knowing and some of us are better than others. ... Read >

How to manage scanned documents

There are many options which vary based upon price and volume, but before considering a solution there are 2 important factors that need to be addressed: 1. How do I minimise the use of paper documents? 2. Is the new system going to si... Read >